Every month, Schwartz Insurance Group selects a peer-nominated associate to receive a Core Value Award. The winner is chosen because they "lived" one of our agency's core values - typically an event or accomplishment above and beyond the call of duty in serving our customers. For the month of August, Taylor Thirlwell has "lived" our core value of "Consider it Done."
Here's his story:
When you work in Accounting, client contact is not something you’re trained for - or expected to handle. But our team is ready to roll!
Recently, a client entered our office and proceeded straight upstairs instead of to reception – entering the Accounting lair. She was looking for help from any willing participant. A quick query as to what was needed led to an immediate call to a Personal Advisor for direction, and a swift solution was reached for a very happy customer. All in a day’s work!
Taylor Thirlwell is the Accounting man of the month! He addressed a Personal Lines need in a quick and confident fashion. Clearly, when Taylor is involved, all of us at Schwartz can Consider it Done!
Here, in his own words, is a little more information about Taylor:
You've been with Schwartz Insurance Group for several years now. What's the most important thing you've learned from a client or fellow employee?
The most important thing I've learned at Schwartz is how to work together with a team to accomplish a goal, and to always be willing to ask for help when it's needed.
You always come through for your teammates when they have an urgent last-minute request. What's your advice to others when it comes to keeping cool under pressure?
Have a clear list of tasks and keep it updated as much as possible – and try to prioritize the most important thing on that list. Also, marking off tasks that I've completed makes me feel accomplished and leaves me with a positive feeling about the day.
What's your favorite thing about living in Louisville?
Louisville has a diverse number of activities to offer, while also remaining somewhat small and easy to get around. From concerts to sporting events to festivals, Louisville has just about everything you could want.
Describe your ideal vacation ... active, leisurely ... near, far?
My ideal vacation is something very leisurely and low key. Most often it is staying home and getting things done that I wouldn't otherwise have time for during the work week. When I do travel, I still take it pretty easy and try to enjoy my surroundings as much as possible.
If you could no longer work in the insurance field, what type of profession would you like to try?
I would like to do some type of work internationally. I like to travel (despite my answer above) and would enjoy seeing different locations and their cultures.
Congratulations on your Core Value Award, Taylor - and thank you for doing such an exemplary job for Schwartz Insurance Group. You are appreciated!