Here's her story:
When an issue occurred and a change was mistakenly made to the wrong customer’s account, our associate immediately took ownership of the situation. She reached out to her teammate to be sure she was aware of the error but didn’t stop there.
She personally contacted the client and worked directly with the company to make sure the issue was corrected and, most importantly, that the customer knew they were being taken care of appropriately. She went above and beyond, taking extra steps and treating the client as if they were her own.
Jennifer Capshaw delivered under pressure and proved the value of Building on a Legacy!
Here, in her own words, is a little more information about Jennifer:
How long have you worked in the insurance industry? What do you find most rewarding about your role as a Personal Advisor?
As of April, I have been working in the insurance industry for 29 years. The most rewarding aspect of my job is being able to help people.
What adjective best describes you?
Dependable.
If you could vacation anywhere in the world – money being no object – where would you visit?
I would love to see the Holy Land – if danger wasn’t an issue.
Do you have any pets?
I have a cat named Cookie. She’s a tuxedo.
Do you have any personal interests or hobbies?
I like to read, watch movies, and spend time with my husband and cat.
What’s your favorite movie of all time?
After thinking about this question for two days, I can’t decide on just one movie, so I’ll go with a genre: I do love a good mystery!
Congratulations on your Core Value Award, Jennifer - and thank you for doing such a terrific job for Schwartz Insurance Group. You are appreciated!