Every month, Schwartz Insurance Group selects a peer-nominated associate to receive a Core Value Award. The winner is chosen because they "lived" one of our agency's core values - typically an event or accomplishment above and beyond the call of duty in serving our customers. This month, Markina Thompson has "lived" our core value of "Success Will Come."
Here's her story:
Technology is a great help in our business – it can also be a big hindrance when problems arise. One
carrier connection was just that – a big hindrance.
Fortunately, great minds will see something critical – and say something – and that’s the start of the solution. When our agency management system wouldn’t talk to a key carrier, it became a big hindrance for agents across the country.
But, no fear, Schwartz acted! A great mind spoke up, showed great patience and became the ‘beta tester’ for the final fix. We’re so fortunate that Markina Thompson was willing to take action when needed – and that’s how Success Will Come!
Here, in her own words, is a little more information about Markina:
You've been a Schwartz Insurance team member for six years now. What do you find most challenging about being a Business Advisor? What do you find most rewarding?
Well, I've been working in the insurance arena for almost twenty years. Keeping track of ever-changing coverages and making sure my clients are informed of these changes, along with new coverage options, can be quite a task. But I am always up for a challenge! I find it rewarding when I can solve an issue in the agency to make things run more smoothly, or when I've helped a client with coverage and billing issues and they are happy with the end results.
What adjective best describes you?
Hard-working and motivated! (I could not pick just one adjective since these two things go hand-in-hand with regards to describing myself.)
Do you like sports?
I LOVE sports! I play on a women's flag football team, and I also enjoy roller skating.
A question that must be asked: UK or UofL?
UofL, of course! (What is UK?)
If you could go back in time and give your eighteen-year-old self a bit of advice, what would it be?
Stay focused on yourself, keep your head up, go for that track scholarship!
What's your favorite movie of all time?
"Splash" - with Tom Hanks and Daryl Hannah.
Are you a dog person or a cat person?
I love dogs!
What brings you true happiness?
My kids! I am the mother of three girls and one boy.
Congratulations on your Core Value Award, Markina - and thank you for doing such a great job for Schwartz Insurance Group. You are appreciated!