Every month, Schwartz Insurance Group selects a peer-nominated associate to receive a Core Value Award. The winner is chosen because they "lived" one of our agency's core values - typically an event or accomplishment above and beyond the call of duty in serving our customers. This month, Markina Thompson has "lived" our core value of "Quick to Smile." Here's her story:
Gaining new clients is exciting! But when they’re coming all at once - as we just experienced through an agency merger - there’s lots of learning and work involved.
New callers, new coverages, new records - actually paper records, to be precise - this makes for a very different experience. But ... that’s when professionals shine!
Markina Thompson brought her expertise in small commercial accounts - along with a great attitude and a helpful personality - to task. She is single-handedly enabling us to handle the new Boling commercial client base. It’s clear proof of the benefits of being "Quick to Smile!"
Here, in her own words, is a little more information about Markina:
You've been a Schwartz Insurance team member for over two years now. What do you find most challenging about being a Business Advisor? What do you find the most rewarding?
Well, I've been working in the insurance arena for seventeen years. Keeping track of ever-changing coverages and making sure my clients are informed of these changes, along with new coverage options, can be quite a task. But I am always up for a challenge! I find it rewarding when I can solve an issue in the agency to make things run more smoothly, or when I've helped a client with coverage and billing issues and they are happy with the end results.
What adjective best describes you?
Hard-working and motivated! (I could not pick just one adjective since these two things go hand-in-hand with regards to describing myself.)
Rock and roll or country music?
Really?! LOL - if I must pick one of these I will have to go with country music.
If you could go back in time and give your eighteen-year-old self a bit of advice, what would it be?
Stay focused on yourself, keep your head up, go for that track scholarship!
What's your favorite movie of all time?
"Splash" - with Tom Hanks and Daryl Hannah.
Tell us a little about your family.
My husband and I have been married for seven years. Between his two daughters and my three daughters, plus our son, we have six children in all!
Congratulations on your Core Value Award, Markina - and thank you for doing such a great job for Schwartz Insurance Group. You are appreciated!