Every month, Schwartz Insurance Group selects a peer-nominated associate to receive a Core Value Award. The winner is chosen because they "lived" one of our agency's core values - typically an event or accomplishment above and beyond the call of duty in serving our customers. This month, Maureen Lippy has "lived" our core value of "Quick to Smile."
Here's her story:
Busy season usually brings total focus on all the daily to do's. Prepare for the renewal. Solve that billing issue. Negotiate a pending claim. Focus.
But, for leaders, there are other priorities, too. Help your team shine. Conduct annual reviews. Develop and prioritize future goals. These are the to do's necessary to help everyone succeed - requiring another level of focus.
That's the dilemma a leader must face. Schwartz Insurance Group is lucky that even during her busiest renewal season, Maureen Lippy delivers - and she is always "Quick to Smile!"
Here, in her own words, is a little more information about Maureen:
You joined the team at Schwartz Insurance Group over 40 years ago. What's been the most rewarding part of your job here as Client Services Director/Business Key Advisor? The most challenging part?
As a Client Services Director, being a mentor to my fellow associates by coaching them through situations that they may not be experienced in and seeing their confidence grow as they learn how to navigate the complicated world of insurance is rewarding to me. The same holds true for being a Business Advisor. I enjoy working with my clients to help them understand the need for a particular coverage and explain that they can reduce their risk through risk management, which equates to lower premiums. It's all about the bottom line. As for challenges, every job has those and I see them as opportunities. I work through each challenge and when it results in success, it's the best feeling in the world.
If you could vacation anywhere in the world (money being no object), where would you like to go and why?
Tahiti where the water is crystal clear, the sunsets are gorgeous, there are no phones or email, and I can be served from a silver platter while relaxing on a beach. Can't beat that!
Rock and roll or country music?
Rock and roll of course! I'm a child of the 70s.
What might we be surprised to learn about you? Any hobbies or interests?
I was a backup singer in a rock and roll band and we were selected by a local radio station to record an album. Also, gardening is my passion. It takes me away from everything else happening in the world.
The book or the movie?
I love a good read.
If you could go back in time and give your 18 year old self a bit of advice, what would it be?
Take time to stop and smell the roses! The years fly by way too fast.
Cats or dogs?
Adore them both!
Congratulations on your Core Value Award, Maureen - and thank you for doing such an exemplary job for Schwartz Insurance Group. You are appreciated!