Here's his story:
Unexpected absences happen, and when they happen in our business, we must fill the gap quickly and efficiently. No matter the situation, customers rightly expect the same speedy service – and a prospect is never going to wait long on a new business offer.
When the quote team suddenly experienced the absence of a team member due to illness, there was no time to delay. We rely on them to proactively quote accounts and quickly pursue new business. With support, our Personal Advisors focus their time on cultivating relationships.
Taylor Thirlwell stepped up to keep things on track – despite already having a full plate. His efforts were criticalin allowing our Personal Lines team to remain focused on key responsibilities. His selfless act proves we can always Consider it Done!
Here, in his own words, is a little more information about Taylor:
You've been with Schwartz Insurance Group for several years now. What's the most important thing you've learned from a client or fellow employee?
The most important thing I've learned at Schwartz is how to work together with a team to accomplish a goal, and to always be willing to ask for help when it's needed.
You always come through for your teammates when they have an urgent last-minute request. What's your advice to others when it comes to keeping cool under pressure?
Have a clear list of tasks and keep it updated as much as possible – and try to prioritize the most important thing on that list. Also, marking off tasks that I've completed makes me feel accomplished and leaves me with a positive feeling about the day.
What's your favorite thing about living in Louisville?
Louisville has a diverse number of activities to offer, while also remaining somewhat small and easy to get around. From concerts to sporting events to festivals, Louisville has just about everything you could want.
Describe your ideal vacation ... active, leisurely ... near, far?
My ideal vacation is something very leisurely and low key. Most often it is staying home and getting things done that I wouldn't otherwise have time for during the work week. When I do travel, I still take it pretty easy and try to enjoy my surroundings as much as possible.
If you could no longer work in the insurance field, what type of profession would you like to try?
I would like to do some type of work internationally. I like to travel (despite my answer above) and would enjoy seeing different locations and their cultures.
Congratulations on your Core Value Award, Taylor - and thank you for doing such an exemplary job for Schwartz Insurance Group. You are appreciated!